Use a secure computer

• Never carry out your BCGE Netbanking operations using a public computer, in an internet café, a hotel, etc. because the administrator of that computer could trace all your operations or try to interfere with your BCGE Netbanking connection to conduct operations on your accounts.
• Do not use a WIFI connection which is insecure or insufficiently secure for your banking operations.
• Do not browse in “administrator” mode or use BCGE Netbanking from a “guest” account.

You should not communicate this information to anyone. Even the members of BCGE staff only have access to your user number. You are the only one who knows your password 
More and more e-commerce sites are asking you for your e-banking access codes to pay for the purchases made online: your account is then debited because the site connects using your e-banking access codes to terminate the payment process. These sites generally indicate that they have a partnership with a multitude of Swiss banks, which is utterly false. You are strongly advised not to give your codes on these sites, or to any third party. In the event of a problem, you would be responsible for any losses incurred on your accounts because you were the one who gave your access codes to a third party or, worse, to people with malicious intent. 
 

Managing cookies

A BCGE cookie must be stored on your internet browser to enable the BCGE Netbanking connection: this cookie is used to enhance the security of the connection

Check the address

Error messages

Display information for Cronto Sign

Remain very alert when carrying out transactions online and systematically check the data for each transaction before validating

• Remain very attentive when carrying out your transactions online.
• Check the data displayed on the screen in detail (transaction amount, etc.).
• Check that the stage of the transaction corresponds to what is displayed on the screen.
• Do not key in your code or validate your operation before systematically and thoroughly checking the data at every stage of the transaction.

When connecting to BCGE Netbanking using Cronto Sign

• Check the message that appears on your Cronto device. It should indicate the date of your last connection and a confirmation code.

When signing for a payment on BCGE Netbanking using Cronto Sign

• Check the message shown on your device.

• Check that the data displayed is consistent with your payment data before validating

If some elements do not correspond

• Do not apply the code displayed on your device (Cronto Sign)

• Contact the BCGE Netbanking Hotline on 058 211 21 00 (7.30am to 7.30pm Monday to Friday, 9am to 4pm Saturday).

Logging off the session

When you have finished your BCGE Netbanking session, click on the “log out” button to disconnect safely. 
If you fail to do this, your session stays open for 10 minutes and a third party could connect to your accounts. Anyone who might use your computer could return to your BCGE Netbanking session simply by clicking on the “back” button of your browser. 
Clicking on “log out” ensures that the full login process to BCGE Netbanking (user no., password and random code) must be completed, thus preventing any illegal access.

Cleaning your computer

When you browse online, your browser saves all the web pages you have consulted in a folder on your computer (known as “cache memory” or “temporary internet files”). 
Similarly, files that you download (your e-documents for example) are also saved in this folder or another that you might have specified (your office, for example). 
To guarantee the confidentiality of your data and to prevent a third party who might use your computer or who might gain unlawful access to the same from reading or recovering these files, it is advisable to delete the said files in your office folder or another folder you might have specified (always check where your files are saved so that you can delete them properly). In computer jargon, this is referred to as “emptying the cache”.

Do no communicate your access codes to anybody

• Refrain from writing your password or your user number on your BCGE Netbanking card: in the event of loss or theft, a third party would the have access to your codes.
• Keep your BCGE Netbanking cards in a safe place
• Do not cross out the codes of your card once they have already been used
• Choose passwords that are difficult to guess: incorporate figures and letters, capitals and lower case
• Avoid passwords that a third party could link with you (date of birth, phone number, children’s names, etc.)
• Never use a password that you already use on another website
• Change your password regularly (every 3 months)

Memorise your password and do not write it down anywhere.

• Remember your password by heart

• If you use a very secure password which is difficult to remember and you write it down somewhere, make sure you keep it in a safe place
• Above all, do not write your password on your BCGE Netbanking card: in the event of loss or theft, a third party would then have access to your codes.

Avoid a password such as birthday, first name, etc.

• Choose passwords that are difficult to guess: incorporate figures and letters.

• Avoid passwords that a third party could link with you (date of birth, phone number, children’s names, etc.).
• Never use a password that you already use on another website.